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2023年中层管理述职报告(十六篇)(2023年)

发布时间:2024-03-27 08:48:02

下面是小编为大家整理的2023年中层管理述职报告(十六篇)(2023年),供大家参考。

2023年中层管理述职报告(十六篇)(2023年)

在经济发展迅速的今天,报告不再是罕见的东西,报告中提到的所有信息应该是准确无误的。写报告的时候需要注意什么呢?有哪些格式需要注意呢?下面是小编为大家带来的报告优秀范文,希望大家可以喜欢。

中层管理述职报告篇一

作为学校安全工作的直接责任人,通过不断的学习,深刻认识到学校安全工作是学校教育工作的重要内容,一要确保师生人身的安全,二要保障学校财产的安全。为了把学校安全工作做得更好,一年来,主要做好如下工作:

一年来,我听从领导安排,分管学校安全工作。正是由于这份分管工作的特殊性,我积极学习,善于学习,主动学习,熟悉业务,精通业务,钻研业务,要求教职工做到的,我先做到;要求师生学习的,我先学习。时刻身体力行,率先垂范。处处以一名共产党员的身份严格要求自己。安全工作可谓十分繁忙,凭着对事业的忠心,对工作的忠诚,对师生的负责,埋头苦干,巧干勤干,尽职尽责,确保了学校平安、师生安全。

1、建立安全保卫工作领导责任制和责任追究制。学校制订了《九年义务教育学校安全工作管理规定》、《事故责任追究制度》、《值班制度》、《学校安全工作考核细则》等各类安全工作预案和安全管理制度。并且添置了各类安全标示牌和警示牌。在管理中严格实行“校长负责总责,分管领导具体抓”的管理机制。学校将安全管理目标层层分解落实,明确责任领导,责任部门和责任人,自上而下构筑起“分级管理、分层负责”的责任体系。

2、不留安全管理真空地带。学校校长与教导主任、总务主任、班主任层层签订安全责任书。将按照“横向到边,纵向到底”的要求,学校消除了安全管理的“真空地带”。而上课时任课教师核实班级出勤人数,并负责课堂安全;在课间、午休,值班教师负责课间巡查,负责学生课间活动的安全管理,严格实行“上下楼梯靠右行”制度,杜绝事故发生。

3、建立安全台帐。建立了学校安全隐患台帐,落实了责任,则有效地杜绝了事故的发生。

4、校内严管与校外监管相结合。班主任必须登记学生的家庭电话号码,或家庭就近的电话号码,最终以保证通讯随时畅通,对不明原因缺席的学生,学校迅速采取各种措施与家长(或监护人)取得联系,杜绝学生脱离监管。

要确保安全,根本在于提高安全意识、自我防范和自护自救能力,抓好安全教育,亦是学校安全工作的基础。我们以安全教育为重点,经常性地对学生开展安全教育,特别是抓好交通、大型活动等的安全教育。

1、有针对性地开展教育工作。学校安全教育以“创平安校园“为主题,学校组织学习安全教育工作文件,对校内易发事故类型、重点部位保护、工作薄弱环节、各类人员安全意识与安全技能等方面,开展深入全面的大检查,消除隐患,有针对地扎实地开展教育和防范工作。

2、以活动促教育,提高学生安全意识。利用班会、团队活动、活动课、学科渗透等途径,通过讲解、演示和训练,对学生开展安全预防教育,使学生接受比较系统的防溺水、防交通事故、防触电、防食物中毒、防病、防体育运动伤害、防火、防骗、防煤气中毒等安全知识和技能教育。还利用黑板报、展板等宣传工具开展丰富多彩的安全教育。本学年举行了防火逃生演练活动并聘请派出所干警对全体师生进行了法制教育。通过这些活动全面提高广大学生的安全意识、安全防范能力和自我保护能力。

1.每期开学前,学校对校舍进行全面的安全检查。同时,要积极配合卫生部门对学校食堂、饮水卫生进行检查。通过这些措施,有效地消除了安全隐患,杜绝了安全事故的发生。

2、加强安全管理,完善管理机制。

校园安全工作是学校各项工作的重中之重,我始终牢固树立“安全第一”的思想,居安思危,做到警钟长鸣,常抓不懈。通过落实和完善各种规章制度,进行严格的系统管理,做到:人员进出严格把关;确保学校24小时有人值班;而每月对学校的安全设施进行检查;学校各项管理措施严格到位;学校安全知识宣传长期坚持。同时加强与校外力量的合作,确保了学校无重大安全事故的发生。

由于加强和完善了安全管理制度,经常查找容易发生问题的隐患,及时做好预防措施,有地方政府和社会的支持,多年来都未发现在安全保卫工作中出现责任事故。

今后,我决心继续努力,把安全工作做得更好。

特此报告!

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中层管理述职报告篇二

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中层管理述职报告篇三

不知不觉走过了任职能源管理科的第一个年头,寒来暑往。回首对我来说意义非凡的20xx年,几分耕耘几分收获,一路走来,酸甜苦辣,颇有感触.于今年3月末就任能源管理科科长一职,对我而言这是个全新的工作岗位,充满了艰辛和挑战.面对困难,毫不退缩,迎难而上,很快进入工作角色,及早熟悉工作环境,迅速投入工作状态.通过近一年的磨砺与锻炼,实践中积累了工作经验,学习中提升了业务能力,摸索中培养了管理水平,因此这一年对我来说虽然稍显忙碌,但收获不小.

但覆盖面广,能源管理科是保障学校水电正常供应的职能部门.这项工作说起来简单。责任重大,工作中稍有纰漏就可能产生重大影响,因此,工作中我始终保持着兢兢业业,脚踏实地的工作作风,以积极进取,勤奋务实的工作态度,爱岗敬业,尽职尽责地完成了本职工作.上任至今,后勤处各位领导的关心与指导下,各位同事的支持与帮助下,按照学校及后勤处的总体要求,带领能源管理科全体职工主要完成了以下几项工作:

科研和师生生活做好水电保障工作,为学校教学。认真做好校内水电相关基础设施的日常维护与管理工作.

尽力为学校节省开支.成立节能督查组,认真做好节水节电工作。加大节约水电宣传工作,严厉查处违章用水,用电.

及时发现并修复故障,认真巡查校区水电管线运行情况。确保我校水电的正常供应.

利用暑假黄金维修期,顶烈日战酷暑。完成了全校水电基础设施的年检保养等工作.

修复了原来存在故障的5台水泵,认真做好泵房内供水设施的维护工作。对原来的控制电路进行了改造.

并完成了相关的水电改造工作,认真做好中央校区南北区中水处理站日常管理和维护工作。大大节约了中央校区的中水用量.

同时做好校内相关用户的水,认真做好我校水电费的缴纳工作。电抄表及收费工作.

并制作统计报表对校内各单体建筑定期进行水电抄表工作。

停电通知,及时在校园网上或以张贴布告的方式发布停水。尽量减小因停水停电对教学科研和日常生活造成的影响.

并根据季节变换和其他部门意见每半月调整路灯开闭时间认真做好全校路灯的日常管理和维修工作。

虽然为学校的水电工作付出了一点辛苦,回顾自己这一年来的工作。取得了些许成绩,但这是与我科全体同事的齐心努力,及领导的精心栽培分不开的.同时,也清醒地认识到自己离上级的要求还有差距,个人的业务能力和管理水平尚待提高,沟通能力尚待加强,处事方法应加改进等等.今后的工作当中,一定会总结经验教训,不断完善提高自我以更高的热情,更好的作风,更新的方法去努力工作,使能源管理科今后的工作更上一层楼,为工大的后勤工作做出应有贡献.

中层管理述职报告篇四

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中层管理述职报告篇五

近几年来,药具管理工作紧紧围绕计生大目标,突出“争先进、抓规范、突服务”的药具工作小目标,按照“畅通渠道、保障供应、方便群众、提高效率”的原则,认真抓好县、乡、村、组四级网络队伍建设、阵地建设、制度建设和优质服务,积极探索药具改革,多渠道、多形式、多元化的药具发放模式;严格药具管理,狠抓“七个必须”,使药具管理工作基本上走上了经常化、制度化、规范化。20xx年被评为省先进县站,20xx年以来均为市级先进县站。截止目前,全县共有用药人数5736人,共有药具发放点255个,基本满足了全县育龄群众的需求,我们的主要做法是:

药具工作是一项经常性的基础工作,直接关系着人民群众的生殖健康和身心健康,计生委班子多次召开会议,把药具工作列入亮点工作,成立了药具管理改革工作领导小组,先后三次到外地组织参观学习,在县财政紧缺的情况下,拿出3万余元,配备针式打印机、数码照相机、电视机、vcd等设备和办公室用品,率先在全市实现网上开票,并购置15台免费药具自动发放机,为各乡(镇)技术服务中心配备到位。全县所有乡、镇、区还在温馨服务点,配备了药具专用柜、药具箱、药具展示版面等,三种以上药具的配备率已达到了100%,为药具工作的开展创造了良好的条件。

08年3月12日,省人口计生委主任孟宪臣在洛阳市常务副市长高凌芝、市人口计生委主任张水利的陪同下到汝阳调研计划生育工作,对我县药具工作的作法给予了充分肯定和高度评价。当时就说:国家计生委到河南调研药具工作,可以到汝阳来看看。

全县80%的乡镇达到规范化标准,每个乡有1-2个高标准的村,从县到乡到村都有规范化的阵地、资料、制度、服务,为药具工作的管理和服务提供了良好的保障。

(一)基础设施得到加强

十三个乡(镇)和一个工业区的计划生育服务中心药具展示室进行统一标准改建,现均已达到“一室、一柜、一架、四上墙”即:一个药具展示室、一个药具资料柜、一个药具展示架、避孕药具管理工作制度、药具发放网络流程图、使用药具人数一览表、知情选择版面上墙。截止目前,全县86个村室配备药具展示架,100个村配备了药具箱,做到药具工作制度、知情选择版面上墙。

(二)工作责任得到加强

坚持将计划生育药具工作纳入人口和计划生育目标管理责任制考核、坚持四级五合同,层层签定责任书,明确职责,责任到人,有力促进了我县计划生育药具工作水平。

(一)以宣传为导向,大力普及药具科普知识。

近几年来,结合“婚育新风进万家”、“惠民行动”“三下乡”等活动在全县营造了浓厚的宣传舆论氛围,一是组织宣传车,深入到全县14个乡镇巡回宣传;二是利用双节在县城和各乡镇政府所在地设立咨询站;三是利用县电台、电视台、县计生栏目进行了针对性的专题宣传,为药具工作顺利开展营造良好的工作环境。同时开通了热线电话等多种形式的宣传活动。

(二)坚持以人为本,提高综合服务水平

1、依托网点、严格管理

为提高国家免费药具的易得性,每年与八个医药连锁店签订“计划生育药具管理承诺服务协议书”,为加强管理,要求药具免费发放网点做到“七个必须”:⑴必须挂有工商、药监部门认可颁发的执业资格证照和计生委颁发的“国家免费避孕药具发放点铜匾”、授权证书。⑵必须设置计生免费药具发放的专柜(橱),并贴有醒目的“计生免费药具发放 ”标志,不得将免费药具与销售药具混放,严禁销售免费药具。⑶必须固定专职人员一名,与县药管站协同做好服务管理工作,按要求报送月报表和使用人员花名册,做好账,确保免费药具规范有序发放。⑷必须做好药具知识的宣传咨询服务,各个免费发放点备有省药具站的“避孕方法知情选择指南”科普知识丛书,帮助提供育龄群众选择适合自己的避孕

方法。⑸免费药具发放人员必须接受计生药具管理部门有关避孕药具知识的学习培训班,经考试合格后持证上岗。⑹免费药具必须是国家统一采购的。⑺必须按要求发放药具:领取人需持领用卡或身份证;药品按月量供应、避免浪费;领取人员必须按实名制登记。对流动人员、下岗职工根据意愿确定使用药具种类和服务方式、办理免费药具领取卡,实现“一卡在手、全县通用、群众可就近凭证在所在地领取避孕药具。

2、扩大服务领域 开展十进活动

为了多方位、多层次搞好药具发放工作,积极进行计划生育药具社会营销试点工作,不断总结经验,拓展药具供应渠道。我们实行了“三个结合”, 即:主动上门服务与自行领取相结合、面对面发放与自动发放机发放相结合、人口计生网络发放与社会化网络发放相结合;并开展了“十进活动”,即:实行药具进农户、进医院、进药店、进超市、进宾馆娱乐场所、进民营企业、进流动人口集中地、进婚姻登记处、进重点活动日活动地、进学校。并及时向新婚夫妻、产妇提供药具知识和药具。不断推广先进经验,指导各单位药具发放工作。制作了药具专题片,落实了三种制度(“国免”药具发放标识制度、出库预约制度、定期评比制度),另外又推出了“亲情大礼包”服务活动。

3、建立多种渠道为群众提供免费药具服务窗口, 提高

群众对安全套易得和服务的满意度。全县在流动人口积聚的地方、宾馆安装安全套自动发放台。在时间上将原有“8小时”供应转变为现在24小时“全天候”服务。

4、积极参与和开展预防爱滋病宣传活动,提高人们对预防爱滋病知识的知晓率和安全套的使用率。连续五年都与县疾病预防控制中心配合,举办多期“hiv防治”知识培训班,发放了大量宣传彩页。

加大避孕药具市场监督力度,疏通免费避孕药具发放渠道,充分发挥人口和计划生育领导小组成员单位的作用,每年坚持两次联合药监、工商、公安、卫生监督部门,对避孕药具市场进行清查整顿,杜绝免费药具流入市场销售。

层层举办培训班,不断提高专业技能,为药具管理人员创造良好的工作条件。开展培训,提高药管人员的业务素质,是搞好优质服务的重要措施之一,为此,我们制定了全县药管人员培训制度,一级抓一级,层层抓培训,县培训到乡,乡培训到村,村培训到组,村组培训到育龄妇女。县对乡镇药具管理员每年培训两次,通过培训达到了三个目的:其一是乡、村药管员达到“四懂”、“六会”,考试合格持证上岗,使基层管理水平明显提高;其二是是端正了药管人员的服务态度,增强了服务技巧,使他们学服务、懂业务、会

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中层管理述职报告篇七

店长是终端店铺的管理者,是店老板委派到一个终端店铺负责的运营的人。他的任务繁重,概括来说就是完成公司制定的营业目标、实行有效的工作计划。那么如何来完成公司制定的营业目标,实行有效的工作计划,就需要店长分解目标,从管理每天的营业活动开始。营业活动就是制定计划、实施、总结的重复循环的动作。其实店铺的营业活动,无论是按月、季度或年来计算,都应遵循计划、实施、总结的程序。在这个过程中,店长要具有一定的管理能力,学会用“人”和“数字”来管理。

管理,简单地说就是让人把你想做的事情做好。在店铺管理过程中,店长需要更多的伙伴来协助工作,更出色地完成工作,同时激发团队成员的主人翁精神。在此环节中店长要注意:既要给下级权利也要明确责任。一方面让下级充分发挥,完成交代的任务,一方面监督过程,给予下级指导、训练、充分发挥人的作用和潜能。切勿凡事事必躬亲。

用“数字”管理是依据店铺目标分解的数字来指导和考核店铺的日常管理。店铺也可以为各类时间制定一定的标准。比如:标准的时间分配要求员工的工作时间,60%花在售货上,28%花在非销售活动上,5%的闲散时间,7%的时间可以不在销售场所。对这些标准时间的任何偏离,应当进行了解,如有必要,应当采取纠正措施。在店铺的管理过程中,管理是个综合的过程。管理手段亦应根据实际需求灵活采用不同的方式。

具有条理性、良好的时间管理能力、情绪管理能力

一个店长的工作内容非常庞杂,所以需要良好的条理性来保证本店各项工作都能有条不紊进行;需要有效管理自己的时间,保证工作效率;也需要有效管理自己的情绪,以积极应对工作和业绩的压力,保持整个团队的良好状态和氛围。

首先,要了解公司的文化和员工个人的期望。同时,要保持微笑与威信;

其次,清楚每一个员工的缺点,

其次,找出目前你可以解决的问题,然后想办法

还有很多细节没办法说,但是要保持微笑,并且要以身作则。这是管理中很重要的哦。

一、店长五意识、三制宜与q12法则

1、危机意识:即时时刻刻有坐在火山口上的感觉。药店行业竞争的空前激烈,企业发展的好坏,都直接影响到个人的生存与发展。如何利用有限的资源去寻求药店最大的生存和发展空间,成为店长苦苦思索的难题,因而在工作中必须有危机意识,不能有丝毫懈怠。

2、经营者意识:开门迎客遇到各种各样的麻烦事,店长要从经营者的角度去考虑问题,摈弃本位思想,在自己能力范围内,一力承担,趋利避害。

3、教练意识:对店员,授之以“鱼”不如授之以“渔”,教以方法和手段,比如商品陈列的方法、商品组合销售的方法等,并训练其举一反三的能力。有些新员工接待顾客时有恐惧心理,店长应及时帮助他们消除这种恐惧心理。

4、超前意识:对药品市场销售信息、竞争对手、对手销售动态保持高度敏感性,及早准备,并将信息反馈至总部,以备参考。

5、成功意识:店长乃一店之主,每天面临着很多难题,很容易出现沮丧的心情,所以保持良好心态至关重要。须知,成功不仅靠过硬的本领、良好的态度或者人脉和机遇,更重要的是有坚持和不服输的心态,即要坚持不懈,不轻言放弃。

1、因地制宜:根据门店所处商圈形势,扬长避短。例如我店周围有两家连锁药店总店,竞争异常激烈。我店在药品价格、品种及品牌认知度方面的优势均不明显,但是离商圈内唯一的二甲医院最近,我根据这一地缘优势,拜访门诊医师,引导一些处方外配品种,增加了客流,树立了口碑,使销售额大幅提升。

2、因人制宜:不要期望店员都是全能选手,关键是让其发挥自己的优势。一个门店的员工是由年龄、性格、经验、悟性不同的人组成,要想建立高效、有纪律的团队,店长应赏罚分明、树立榜样。采取一对一的谈话,帮助店员成长,让店员明确自己的闪光点,并加以扩展。

3、因时制宜:作为店长要学会树立阶段性目标,确定工作重点,把有限的精力和时间集中起来,进行重点突破。把工作重点分成三个阶段:第一阶段是聚人气。改善服务环境,提高服务质量,最大程度切分商圈内零售药品市场这块蛋糕,解决“为什么销”的问题;第二阶段做商品陈列,按照毛利率的高低,确定商品陈列。始终把高毛利商品摆在柜台最醒目的地方,解决“销什么”的问题;第三阶段制定适当的销售策略,帮助店员分析 高毛利商品的卖点及相关销售策略,解决“怎么销”的问题。

述职人:xxxxxx

20xx年xx月xx日

中层管理述职报告篇八

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中层管理述职报告篇九

我于20xx年参加夜场工作,至今将近九年的夜场工龄及经验,蓦然回首,感慨万千。两年来,我在不同的各级高层领导的亲切关怀和培养下成长迅速,思想方面臻成熟,各方面管理水平不断提高,综合素质越升上新台阶。特别是进入高层管理之后,使得到了更好的全方位的锻炼。责任重于泰山,一切都促使我不断努力学习掌握新潮的酒吧管理经营

知识与方法。创新管理方式、方法,加 强和员工同事的沟通协调,对于工作中 出现的新问题,“举一反三”的进行自检 自查,努力将问题和投诉消灭在萌芽状态,坚决防止事态的扩大化。自觉拥护和支持本公司及部门的方针决策,积极引导员工的思想,贯彻落实公司领导的有关指示。回顾这两年的工作经验。总结以下几点工作:

努力适应夜场是一个万紫千红,招蜂引蝶,人才济济,精英云集的地方,面对各种压力和挑战,我以只争朝夕的精神努力学习各方面的知识,争取实现后发赶超。主核计法有:

1、虚心请教资深老的同事。

2、在重复的工作中寻求突破点,关注细节,对存在的问题进行研究,对客人的心理进行揣摩。例如,我们员工进行服务时,熟记客人喜好,在以后服务中进行针对服务。

3、通过专业书籍和上网查询新潮的表演、音乐、资料了解前沿知识;

4、根据经验和所学知识,结合公司实际情况,针对夜场客人的实际需求,进行细节方面的调整。

高层管理,如何管理好,发挥好,团结好这个队伍就成了很重要的问题了,管理人员的管理方法事关整个团队的优秀与否,也凸显出管理人员本身驾驶全局的能力和人格魁力。我在平日的管理工作中注重以下几个方面:

1、努力破除不利于团队发展,不利于提升业务水平的体制机制;

2、注重发挥中层管理及员工的爱好和特长,尽量的安排合适的工作岗位,以实现人尽其能的目的。

3、重视员工及管理层各部门工作人员对工作方面的建议和意见,采纳合理建议。

4、利用休息时以谈心聊天方式了解员工的心理动态,积极引导员工思想,激励 员工努力上进。为员工解析面临的一系列问题和矛盾,促进身心健康发展。

细节决定成败这一道理在实践的过程中得到了充分的印证,一些酒吧的工作者认为“成大事者无拘小节”,但事实恰恰相反,酒吧行业性质特殊,他要求从业者需具良好的心态外,必须敏锐的洞察力,做客人之所想,做客人之所急,以专业的水准让客人享受到物超所值的服务。但真正要做到这一点却有相相当的难度,虽然如此,我们还要尽力的去追求完善。我个人在这方面的做法是:

1、通过关注客人的言谈举止,判断其需要,进行个性化服务,这里要关注的是客人说话的语气、表情、动作等。

2、悉心服务,每一个姿势,微笑都要力求完善,呈现给客人的是一种美的享受。

3、培养员工团队对细节的关注,无论是生活还是工作上都是如此。特别是员工直接对客细节服务过程中出现的毛病,要明确指出并为其更正,以使员工养成良好的习惯,于公于私都是有益的。

4、要严格树立“完善”概念,绝对不能有“尽量”的思想,这并非强逼员工实现完善的标准,这是不太现实的,这里指的是要求员工及管理层次以上追求完善为目标,不懈努力!!!最后祝所有xx人:马年吉祥!马年行大运!!!

中层管理述职报告篇十

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中层管理述职报告篇十一

省分公司领导、各部门领导:

20xx年即将过去了,回顾在吉林联通工作的几年,我感到公司的管理水平在不断提高,业务在迅速发展,新的技术层出不穷,竞争优势在不断扩大。

为适应公司发展的需要,20xx年我部门根据总部文件,抓紧进行mss项目建设工作。下面,就这几年的工作情况,我做一个概要的汇报。

1.技术管理工作

在吉林联通省分公司负责的技术工作主要情况如下:

(1)20xx年,负责数据机房的搬迁。当时情况很复杂,设备、电源(包括ups电源)、线缆(信号、信令、语音)等种类繁多,如果不是对技术、业务和工程把握得较好,搬迁的费用、周期、质量都难以保障。在这种情况下,我经过认真、缜密的分析和周密的工作安排,经过两周的准备工作,在我和同事们的共同努力下,用4个小时准确无误地完成了数据机房搬迁任务,保证了工程质量。搬迁费用也由原来设计的69万减少到16万。在此期间,我从头到尾一直坚守在搬迁现场。该工程是第一个数据机房整体搬迁成功案例,成为全国的样板工程。

(2)20xx年,在我负责的长春市内骨干网络改造工作中,原来设计的交换机房有一段63米的2.5gb/s的sdh传输。经过分析,我认为这一段网络结构不合理,无形增加了一个传输故障点,不利于今后网络维护和运行。在我主持下,通过在两侧的通信楼之间打3个电缆漕道的方式,直接将交换设备与传输2mb/s接口用电缆连接起来。这样减少了2.5gb/s的sdh传输分接/复接设备,节约了工程投资,给维护和服务质量的提高带来了极大的便利。

2.部门管理工作

20xx年至20xx年3月,我负责数据部的工作。

在这段工作期间,我带领部门的同志,每年都如期超额完成总部下达的计划任务,在数据部工作期间得到总部的3个锦旗,强调部门同事之间的团结,部门员工们树立了高度的责任感和使命感,促进了省分数据业务的发展。

20xx年3月,根据工作需要,公司调任我担任增值业务部经理。

在我上任的时候,短信业务的投诉,一直是省分非常关注的问题。当时的短信业务投诉高达6,000次/月。每次有关的经营分析会都会提到这个问题。我知道这个情况后,立即着手处理。经过分析,我采用了“投诉取样、问题分类、抓住重点、逐个解决”的工作方针。经过一段时间的努力,迅速将6,000次/月的用户投诉降低到600次/月。同时,短信业务量也迅速攀升。服务质量的提高,促进了业务发展。

在担任增值业务部经理期间,我还负责gpsone定位工程项目。同样的项目,邻省的黑龙江分公司,每个地市都建立了一个定位基准站,每一个站耗资1万元。经过对我省实际情况及定位工程项目分析,我提出了我省的建设方案。在此方案的指导下,我省只需建设4个点,每站4,000元。这样,我们只用了16,000元就完成了定位工程项目中的基准站建设任务,为项目建设节约可观的工程投资。

20xx年5月,我调入信息化管理办公室,任经理职务,负责组织建设mss项目。

在做这个项目的时候,根据我从事电信工作多年的经验和具体主抓“九七工程”的工作经验,我着重做了以下几项工作。

1.总部项目规划和技术规范的掌握与落实;

2.试点单位的学习与调研;

3.吉林省分工作现状和需求的规划;

4.技术交流与项目进度落实。技术交流中,包括与国内、外从事这个领域的知名公司的交流(如ibm、sap、kt和skt等),借鉴他们的经验,吸收有用的成分。

经过上述工作,在领导的支持与同事们的配合下,吉林省mss工作由原来起步最晚,已达到目前全国居中的水平。

工作中,我深切地理解到,这个项目的重要性在于它是企业信息化的“牵头”项目,因此,应用是最重要的环节。

1.我们的建设目标,是开始信息整合,不是继续建设信息孤岛。国内、外电信运营公司的应用,可以借鉴,因为他们有相对较深的技术积累与相对比较厚实的沉淀;

2.利用厂家信息,整合所奠定的基础,制定切实可行的省分应用需求;

3.作为个人工作台,体现个性化/人性化的风格;

4.为开拓新的需求奠定基础,满足uni-it架构的需求;

5.通过合作,不增加成本;

在目前省分mss项目建设方面,我们一直希望尽快摆脱落后被动的局面。但是,我们又切忌工作的盲目性,要强调项目的规划性,发挥“后发优势”,达到“后来居上”的目标。因此,我们要做到:

准确的理解与把握总部的意图,加大贯彻执行力度;

借鉴国内外先进经验,指导我们今后项目实施的工作,特别是提高我们的工作起点,宏观把握全局;

以mss项目建设为契机,实现企业信息化及奠定信息整合工作的基础。

我们不是孤立地看待这个项目,而是理解到现代企业的竞争,就是在效率,就是在管理上的竞争,从根本上讲,就是在信息化方面的竞争。企业信息化,就是要实现企业在信息层面的整合。我认为:

a)部分省分试点工作的经验有很好的指导与借鉴意义,应该参考,但不能照搬。mss不是简单地完成oa,或扩展其功能,而是实施企业信息化战略任务的开始;

b)目前入围厂家的产品或多或少存在一些缺陷。通过与国外有关公司交流后,发现我们近期和将来的需求,国内兄弟单位没有实现,但经过努力,我公司具备实现的能力。如

i.在实现和满足总部规范的基础上,我们提出具有吉林省分特点的需求,包括

1.在产品的交互性,人性化方面,应该实现人与计算机管理系统的互动性。一方面是系统的严格管理,一方面是人与系统的交互。这些在工作任务的提示,人对系统的设置都要充分体现。如在公文的安全性(认证方式)、执行时限、分发与管理,对资源的使用与管理(车辆、会议室等等)方面;

2.联通公司的优势之一就是移动通信资源丰富,业务综合。如移动办公室(mobileoffice)功能,将联通现有的终端设备与业务功能与网络资源很好地结合,用好用活;

3.网络环境的利用与联动,如在公司的局郁网上开视频会议(lanvideoconference)。再如,在查阅到对方联系电话号码后,直接在计算机上拨出,然后摘机会话。

上述这些功能,国内厂家一般都没有。而我们有现成的资源,甚至国外有成熟的经验。

ii.除此以外,与国外厂家合作,一些成熟的技术和经验都可以借鉴,如

1.在对企业信息的规划方面;

2.在对企业信息的综合利用、挖掘与管理方面;

3.在制定企业信息化的工作目标方面。比较高的目标与境界是建设成企业“神经系统”,整体地应对市场的竞争与企业的目标

随着企业信息化工作的不断深入,电信企业有必要更深入地介入到对项目的设计、实施的管理,直至对项目开发的.组织中去。

iii.无论是宏观地看mss项目,企业信息的整合,还是微观地看oa系统,就项目而言,虽然项目有阶段性,但更具连续性。因此可以说,这是一项只有起点,没有终点的工作。

为了搞好对mss项目实施的管理,这里我们建议,这次的mss项目由我们自己来承担,具体做法是

a)总体上,由我们自己来掌握与控制mss项目。在项目管理的组织机构下,成立项目组;

b)在项目设计阶段,严格把关,选好合作伙伴拿出真正对项目建设有指导意义的设计,避免过去项目设计工作“流于形式”的状况。

c)在项目实施阶段,自己有能力承担的部分,尽量自己承担下来;自己暂时还不具备能力承担的部分可以采取人员招聘与队伍培养方式。以单位可以接受的方式,选取在计算机网络与软件开发有一定实践经验,遵守纪律,工作态度端正,职业操守良好的年轻人才进行培养。逐渐加大在今后项目开发中,单位员工参与开发的能力。

最后,我认为如果继续让我负责mss项目,在前段工作的基础上,我有信心,拿出全国最优秀的项目成果。

我决心,在吉林省分继续工作的日子里,继续发扬勤勤恳恳、兢兢业业的一贯工作作风,再创佳绩,再攀高峰,为省分进入总部的先进行列发挥一名老同志的作用,做出新的贡献

中层管理述职报告篇十二

我始终把加强思想政治和业务学习放在自身建设的首位。我重点是学习政治理论知识、业务知识,把学习当作提高政治素质、办事能力、领导水平的需要和要求,同时向经验丰富的老同志学,细心学习他人长处,改正自己不足。在业务知识上,我重点是学习《物资管理》、《仓储管理》、《机械知识》等进行了深入透彻的学习和掌握,不断提高自己的业务素质。

一年来,我以强烈的事业心和高度的责任感,全身心的投入工作,认真履行自己的职责。一方面承担了物资管理科大量的常规工作,不断加强物资管理制度建设,加大职工队伍管理力度,认真开展物资管理各项工作,不断提升优质服务管理水平;另一方面完成了各项重点任务,以自己的辛勤工作不断提升物资管理工作的水平,树立了勤奋好学、清正廉洁的物资管理科的形象。

一年来,本人以高度的责任心对工作负责,注重细节,不断学习各种新精神和要求,做好部门基础管理和综合管理工作,完成了公司生产经营目标和任务。

为了推动公司物资仓储管理的全面落实,我认真制定了《物资管理精细化考核细则》、《物资仓储管理制度》、《叉报车操作规程》和《部门精细化工作标准》并于今年8月份开始试行,在试行过程中进行了不断修改和完善。进一步规范领发料、产成品的出库管理,建立了各项领发料管理制度,有针对性地制定了周详、实用的出库流转单,追踪产成品送货后续动态,发货准确率、及时率均达到100%,客户投诉率为零。

一是负责华福公司仓储管理工作,使长时间来物资一库混存的现象得以有效改观,妥善地处理并解决了运输途损的25吨丙纤丝束带来的矛盾,顺利通过了重庆烟草工业公司和集团公司组织的专卖检查。

二是调入铝箔公司,工作千头万绪。但是,我很快适应工作环境,迅速理清思路,从原华福公司铝箔物资的搬迁准备工作着手,历时大半个月的时间,完成了近500吨物资的再次转运,改变了以往的堆码方式,使严重不足的库容达到了生产所需的储备量。对整个库区进行了定置、定位线的划分,新购置了立式标识牌147个、成品托盘200个,使原本不足的库容经精心、合理的布局变得更加整洁、美观。

三是建立了专门的退换货台帐,积极主动地与供方联系,协商解决了在产品生产过程中产生的大量换货原料约40吨。四是为集团及分公司领导在生产经营上的正确决策提供可靠详实的数据,统计报表近300份,归类整理数据达50万个。

我积极做好外购物资的接收、储备和保管工作,在工作中在物料供应做到了不变质、不损坏、不丢失、不错账。一年来,累计接收各种物料*吨件,累计供应物料*吨件,配送物资达平均每天10--15车次,做到了妥善保管、及时配送,全年没有出现过因供料影响生产的情况。

我紧紧围绕公司“管理上台阶”的工作要求,以“实现供应有序、质量可控、供需和谐、保障可靠”为目标。一是采取多策并举,进一步加强职工的责任心管理、行风管理、服务管理、环境管理,做到管理科学,运转高效,扎实推进了物资的各项管理工作迈上新台阶。二是健全完善了各类规章制度,理顺业务流程,完善管理制度,真正做到“凡事有章可循,凡事有人负责,凡事有据可查,凡事有人监督”。三是对关键岗位实行优胜劣汰,实现岗位流动,确保优秀人才最大限度地发挥其关键作用,保证了物资工作的生机和活力,为实现年度经营计划目标提供了强有力的保障。

我科坚持“安全第一、预防为主”的方针,始终树立“没有消除不了的隐患、没有避免不了的事故”的安全理念。一是把安全生产作为各项工作的基础,积极组织实施物资安全性评价缺陷整改工作,全面消除物资中存在的安全隐患。二是进一步健全和完善物资安全管理规章制度,着力抓好物资科安全工作的管理、奖惩和考核。三是认真组织开展“安全警示日”和“安全生产月”活动。通过安全警示日看录像、学事故通报等活动,让员工牢记系统内外血的教训,使员工安全生产牢记心头。一年来,我们物资笠没有发生一起存放物资安全和被盗事故。

此外,我还抓好以下几项工作:一是积极配合集团物资部、技术部、销售部认真落实、清理消化库存。二是筹备新产品开发所需原辅料的及时到位,为新产品的研发提供了强有力的后勤保障工作。三是配合集团信息中心完成了erp信息系统的前期初始数据录入以及大量的账目清理工作。四是配合部门领导积极主动参与对外协调衔接工作,适时加强与物资供应方、产品用户、集团物资部、销售部、生产运行部、物流部门以及生产班组的工作衔接和协调,确保了分公司正常生产所需物资的及时供应和用户对产品的需求。

我牢记宗旨,坚持落实党风廉政建设有关要求,在日常工作和生活中不断加强思想修养,努力抓好党风廉政建设,不断构筑防腐拒变的道德防线。我无论工作中还是生活上,我都十分注意严于律已,廉洁奉公,时时处处以《廉政准则》和《廉政守则》的规定严格要求自己,从没有利用职权给亲属谋取私利;积极抓好单位党风廉政建设,当好表率,切实管好子女亲属和身边工作人员,做到清清白白以政,堂堂正正做人。

回顾过去的一年,思想上有了一定进步,工作上取得了一些成绩,以上成绩的取得,得益于集团及分公司领导们的谆谆教导、关心和帮助,得益于部门领导及相关部门领导的鼎力支持和协同互助,得益于部门同事们的大力帮助和密切配合。更离不开各位在工作中对本人的包容与理解。在取得了一定成绩的同时,我也认识到还有一些不足:一是物资管理方面还欠缺力度;二是工作力度上还稍稍有些不够大胆,三是业务学习还不够深入。

中层管理述职报告篇十三

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中层管理述职报告篇十四

近半年来我严格遵循和执行酒店各项规章制度,积极配合酒店各部门及本部门的领导和同事,按照及时性,针对性,公开性,民主性的原则,全力开展餐厅的日常管理工作,尽力规范员工服务工作。由基层到基层管理的跨越,让我学到了管理知识,积累了管理经验,同时也领悟到了管理工作的复杂性。但也存在一些问题:

酒店管理经验的不足导致不能全局控制整体,影响了餐厅日常工作的顺利进行。敏感度和灵活度的不够,阻碍了突发事件的适时、有效的处理。只有管理的不足,没有员工工作的不好。

顾客作为服务行业的"上帝",忠实客户的维护义不容辞。顾客基本信息的掌握是不够的,只有不断搜集和整理顾客有效信息,并适时有效联系顾客才能最终留住顾客!

酒店服务的灵活性和个性化验证了培训连续性。只有对不断发现顾客需求和员工的工作问题,强化员工服务意识,对新老员工适时采取培训措施,这样才会提高服务质量,最终满足顾客需求。

1、不断学习提高自己,加强餐厅基层管理的业务知识及各方面的学习。

2、认真做好客户档案,不断加强联系,维护老顾客的同时,不断开发新的客户群体,扩大客源。

3、有效掌控现场管理,做好客户投诉处理工作及反馈信息工作。

4、有技巧的做好与顾客及员工的沟通工作。

5、大力加强员工培训,完善员工培训计划,有计划的做好全员培训工作

除此,对新员工和后进员工做好辅助工作并督导落实情况,适当授权员工,确保使每位员工掌握工作所需技能,对客服务做到:热情,主动,礼貌,耐心,周到,提高员工服务质量,同时加强个性化服务与超值化服务。

中层管理述职报告篇十五

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